Refund policy
AtΒ VDX, customer satisfaction is at the heart of everything we do. We strive to provide a seamless shopping experience, and our returns and exchange policy is designed to be clear, fair, and hassle-free.
1. Returns & Exchange Eligibility
We accept returns and exchanges within 14 days of the purchase date, provided that the product:
- Is unused and unopened.
- Remains in its original packaging.
- Is accompanied by the original receipt or proof of purchase.
Products that have been used, damaged, or modified are not eligible for return or exchange.
2. Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns or exchanges for:
- Opened or used products.
- Items purchased during sales, clearance, or promotional campaigns, as these are considered final sale.
3. Refund Policy
Once your returned item has been received and inspected by our warehouse team, your refund will be processed. Refunds are typically completed within 5β7 business days, depending on your payment provider or bank.
You will receive a confirmation once your refund has been initiated.
4. Warranty Coverage
All eligible devices are covered by a 3-month warranty from the original date of purchase.
If your device develops a manufacturing fault during the warranty period, we will replace it after verification. A valid proof of purchase is required to process any warranty claim.
The warranty does not cover:
- E-liquids.
- Disposable products.
- Accessories.
- Damage caused by liquids, accidental drops, misuse, unauthorized repairs, or normal wear and tear.
5. Contact Us
If you have any questions or need assistance with a return, exchange, or warranty claim, our customer support team is happy to help.
Email: info@vdx.ae
Phone: 00971 56 9670073
We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page. Thank you for choosing VDX.